Refund Policy
Please read our refund and cancellation terms carefully before purchasing a course, service or other offering through ALTE India.
Refund Policy Overview
ALTE India aims to provide clear information about courses, training programs, services, fees and other offerings before registration or purchase.
Refund eligibility may vary depending on the particular course, trainer, service or product. Please carefully review the terms shown on the relevant course or service page before making a payment.
A payment does not automatically guarantee eligibility for a refund. The applicable terms for the particular offering will determine whether a refund can be provided.
Refund Eligibility
A refund may be considered where the applicable course or service terms specifically allow it.
Before requesting a refund, users should review the course description, registration terms, cancellation conditions and any trainer-specific refund policy.
A refund request may require:
- Your name and registered contact details.
- Order, registration or transaction details.
- Name of the course or service.
- Date of payment or registration.
- Reason for the refund request.
Course & Training Refunds
Courses and training programs listed on ALTE India may be provided by different trainers or course providers.
Therefore, refund conditions can differ from one course to another.
- Check the refund terms before registration.
- Check whether the course has a cancellation period.
- Check whether access to digital content affects refund eligibility.
- Check whether the trainer has specified additional refund conditions.
Where a course has its own clearly stated refund or cancellation terms, those terms may apply to that course.
Cancellation Policy
If you wish to cancel a registration or purchase, please contact us as soon as possible using the contact details available on the website.
Cancellation requests received after a course, training session or service has started may have different eligibility conditions.
Cancellation of a booking does not necessarily mean that a refund will automatically be issued.
Non-Refundable Situations
Unless specifically stated otherwise, certain payments or situations may not qualify for a refund.
- Digital content that has already been accessed or delivered, where applicable.
- Services or training sessions that have already been substantially provided.
- Registrations that are explicitly marked as non-refundable.
- Requests submitted outside an applicable refund period.
- Situations where the applicable course provider's terms do not permit a refund.
How to Request a Refund
To request a refund, contact ALTE India through the available support or contact channel.
Submit your refund request through the available contact channel.
Provide your registration, order or payment information.
The request will be reviewed according to the applicable terms.
You will be informed whether the request is approved or declined.
Refund Processing Time
Once a refund has been approved, the actual time required for the amount to appear in your account may depend on the payment method, payment provider, bank or other financial institution involved.
Processing times may therefore vary.
Payment & Transaction Issues
If your payment has been deducted but your registration or order was not successfully completed, please contact support with your transaction details.
We may require transaction information to investigate the issue and coordinate with the relevant payment service provider.
Please keep your payment receipt, transaction ID or order information until your registration or purchase has been successfully confirmed.
Exceptions & Special Circumstances
In exceptional circumstances, ALTE India may review a refund request individually.
Approval of an exceptional refund request is not intended to create a general entitlement to refunds for other purchases.
Any refund provided will be subject to the applicable laws, payment conditions and specific terms of the relevant offering.
Contact Us
If you have questions regarding a refund, cancellation or payment issue, please contact ALTE India with your registration or transaction details.
We recommend carefully checking the course or service details and applicable refund terms before completing your payment.